About Us

What does Elder Services of Worcester do?

Our primary goal is to keep eligible elders and younger disabled individuals safe at home for as long as is possible. We do this by providing in home and community services. Please click here for a complete list of the services we offer with brief descriptions. We are an Aging Services Access Point, or ASAP, regulated and funded through the Massachusetts Executive Office of Elder Affairs.


What is an Aging Services Access Point?

Aging Services Access Points are agencies like ours, who coordinate services in communities across Massachusetts. To find out if your town is in our service area, check the list and map below.Note: In addition to those listed below, our Protective Services Department covers: Northboro, Marlboro, Southboro, Westboro and Hudson.

  • Auburn
  • Barre
  • Boylston
  • Grafton
  • Hardwick
  • Holden
  • Leicester
  • Millbury
  • New Braintree
  • Oakham
  • Paxton
  • Rutland
  • Shrewsbury
  • West Boylston
  • Worcester

If you do not see your town above, please consult the Massachusetts Office of Elder Affairs website.


I am over 60 and I think I may need services to stay at home? What should I do?

First, identify which Aging Services Access Point (ASAP) covers your town by consulting the list and map above. If you are in our service area, then the process works like this:


  • Contact us by phone or have someone call for you and talk with staff in our Information and Referral Department. (If you prefer you can send us a question by email.) Tell us about your situation. If you are interested in services, then you will be asked some more detailed questions related to your needs.
  • Once the referral is made, one of our case managers will contact you or a designated contact person within the next few days to set up a time to come to your home for an assessment. During the assessment, the case manager will explain our eligibility standards, which include age, income, and level of frailty.
  • If you are eligible to become a client of Elder Services of Worcester Area, the case manager will explain the services that may be beneficial to you. With your input we will develop a service plan. Please click here for a complete list of the services we offer with brief descriptions.
  • Once services begin, your case manager will visit you to check on your status and to make sure that the services are going well. Your case manager is your main contact person for the services and other concerns you may have, and will visit you on a regular, ongoing basis.


Do I pay for these services?

Most of our clients pay a relatively small monthly fee based on their income. The income scale was developed by the Massachusetts Executive Office of Elder Affairs. Clients who have Medicaid coverage are not charged a fee; otherwise, elders pay a graduated fee based upon their annual income. Elders who are caregivers may be interested in Respite services. Respite services are available regardless of income. We suggest that you contact us with any questions. Click here to learn more about Respite services.

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