Technical Support Specialist II
Multifaceted social service agency seeks Technical Support Specialist II to provide technical assistance and support related to computer systems, hardware, or software. Responsibilities include responding to tickets, emails, and phone calls. Configuration of computers, laptops, and peripherals. Maximize helpdesk efficiencies to improve service to internal clients. Experience in technical support or helpdesk role required. Knowledge of Access databases a plus, experience with a help desk ticketing system is preferred. Bachelor’s degree in technical field or 2-3 years of relevant experience. Must have strong people skills with a demonstrated ability to maintain a customer service focus and a positive attitude at all times. Excellent benefits and work environment. Salary: $41k-$46k. Please submit resume by April 26, 2017 to: Stacy McGann, Elder Services of Worcester Area, 67 Millbrook Street, Suite 100, Worcester, MA 01606, Fax: (508) 754-7771, or email firstname.lastname@example.org
Available positions are also posted in the Worcester Telegram and Gazette, and online at telegram.com/jobs
At Elder Services of Worcester Area, we value diversity and encourage candidates from varied backgrounds to apply.
Our excellent benefits package includes:
- Health Insurance
- Life Insurance
- 37.5 hour workweek
- 22 Vacation Days
- 15 Sick Days
- 11 paid holidays
- Pension Plan
- Mileage Reimbursement
- ESWA is an Affirmative Action/Equal Opportunity Employer.